Shipping and Delivery

We ship worldwide using Australia Post. Items incur a shipping and handling charge which increases according to the number of items and weight in your cart. Shipping is added to your order at checkout - you can see how much shipping will cost before committing to your order.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. Please note that if an item has been lost in transit, we will not send a replacement item immediately. Replacement items will be sent according to our discretion. If your purchase has not arrived within the expected time frame, please contact us by email or phone.

Shipping options are as follows:

Registered Post Australia-wide

Choose this option if your order is being delivered anywhere within Australia and is not urgent. Items will be sent via Australia Post Registered Mail and delivery will take 1-5 working days. Days shown on the shopping cart page are working day estimates only and orders placed on a Friday may take an extra day to process.

Registered Post Australia-wide: Extra Cover

Choose this option if your order is as above and you require extra cover for being over $100.

Express Post Australia-wide

Choose this option if your order is being delivered anywhere within Australia and you require urgent delivery. Items will be sent via Australia Post Express Post with expected delivery being the following day within the Express Post network. Days shown on the shopping cart page are working day estimates only and orders placed late in the day may take an extra day to process.

Express Post Australia-wide: Extra Cover

Choose this option if your order is as above and you require extra cover for being over $100.

International Air Mail

This option is not available for shopping cart purchases at this time, however if you would like your order to be delivered outside Australia, please contact us directly to organise a quote. Items can be then sent via Australia Post International Air Mail and delivery times will vary depending on the country. Please note, some countries may charge additional duty and custom fees that are not included in our international shipping charges.

Pick-up from our store

Choose this method if you would like to order and pay online and pick up from our store. Your order will be ready for collection within 24 hours of payment being finalized but is usually available the same day.

Flat Rate Australia-wide

Choose this option if your order is being delivered anywhere within Australia, over one kilogram and not urgent. Items will be sent via Australia Post Registered Mail and delivery may take 1-10 working days. Days shown on the shopping cart page are working day estimates only and orders placed on a Friday may take an extra day to process.

 

Be a Winner

We have an exciting new way of rewarding our loyal customers for their support each and every month. 

To join, simply register your details in either of our two stores or email your name, postal address and phone number to vip@firstavenue.net.au Then, when making a purchase, remember to give your name to your sales assistant so all transactions with First Avenue can be recorded for you. When you have accumulated purchases at either store to the value of $200 or more within one month, you will achieve VIP status. You will then be eligible to participate in our new VIP Monthly Reward Voucher draw.  

To be eligible to win, VIP status customers will receive one free entry for every accumulated $100 spent on any product, in either First Avenue store during each month. Each entry will give you a chance to win one $500.00 reward voucher. The winner will be drawn on the first Saturday of the month following their accumulated $100 or more spend. 

The winning VIP customer will be notified by phone and email and will be listed on First Avenue’s Facebook and Instagram accounts. The voucher will be available for spending immediately following the draw and will be valid to spend on any product for sale in either of our stores over the following three months. 

Also, as a Loyalty Member, we will keep you up to date via Facebook and Instagram of new products, promotions and exclusive up and coming events.